Covid-19 rules of conduct

at the Hotel Residenz Hochland

The following measures must be observed for a safe and relaxing stay in the hotel.

Published: 09/15/2020

Hotel in general:

• Sufficient disinfection dispensers are installed at all important locations in the hotel.
• Distance to other people at least 1 meter.
• Avoid shaking hands when greeting.
• Wear protective mouth-nose masks. (Mainly everywhere when several people meet in the hotel.)
• Wash hands several times a day.
• Sneezing / coughing in the crook of the arm or a handkerchief.

Reception:

• Additional separating window panes between guest and employee are installed at the reception to ensure safe and pleasant communication.
• Our employees wear gloves for the luggage service on arrival and departure.

Restaurant:

• Upon arrival, the restaurant manager will assign you a table.
• A protective mouth-nose mask must be worn on the way to and from the table, which can be removed at the table.
• A protective mouth-nose mask must be worn on buffets and hands disinfected on a disinfection dispenser before serving at the buffet.
  Buffet cutlery are also exchanged or disinfected by our employees at intervals.

Bar / salon / café terrace:

• Distance to other people at least 1 meter.
• A protective mouth-nose mask must be worn on the way to and from the table, which can be removed at the table.

Indoor swimming pool:

• Distance to other people at least 1 meter in the entire area.
• The relaxation-beds are mostly arranged in pairs with a minimum distance to the other relaxation-beds.
• 6 people can stay in the pool at the same time.
• 2 people can stay in the whirlpool at the same time.

Sauna:

• Distance to other people at least 1 meter in the entire area.
• 2 people can stay in the Finnish sauna at the same time.
• 2 people can stay in the sanarium at the same time.
• 2 people can stay in the large infrared cabin at the same time.
• 2 people or 2 couples can be in the tea corner at the same time.
• 3 people or 3 couples can be in the relaxation room at the same time.
• The large infrared cabin can’t be used.

Massage:

• A mouth-nose mask is required during a massage.

We appeal to the personal responsibility of our guests and are convinced that you will spend relaxing holidays with us at Residenz Hochland as usual.

These regulations are based on current information from the Austrian government.
For this reason, future changes may occur.